By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

1.0 ARTWORK INFORMATION

1.1 Framing / mounting descriptions :

A detailed description of the different types of framing / mounting / stretching options are found with each product listing and also on the FAQ page. By ordering an artwork, you accept that you fully understand the product description of the item you have ordered.

1.2 Artwork representation – computer screen image vs printed artwork

How artwork looks on your computer screen may be slightly different to how it looks in real life as a printed work on photo paper or canvas. This is due to :
a) Most computer screens are not calibrated for colour and it will depend on what settings the computer has been given for contrast, saturation, hue etc. Therefore you will be seeing the colours in an image slightly incorrectly, along with contrast & saturation.
b) A digital image of an artwork shown on a bright backlit LED computer screen is a different substrate to a stretched canvas or photo paper print, therefore colours / brightness / saturation may be slightly different.
Usually the difference between screen image & printed product are not too different, however if you put them side by side usually there will be a slight difference.

1.3 Edition numbers

Each artwork size has its own edition of 100 unless otherwise stated, regardless of what substrate the artwork is printed onto. Artworks are signed on the front of the work with the date and edition number.

1.4 Copyright

All images showcased on www.lucygdesign.com remain the sole property of Lucy G Design Ltd. and any use of these images without Lucy G Design Ltd’s permission results in a breach of copyright & legal action may be taken.

2.0 PRICES

Prices are stated in $NZ (New Zealand dollars) and include GST (Goods & Services tax, 15%) and all transactions are billed in New Zealand dollars.

3.0 PAYMENT

Payment is made at time of ordering artwork by credit card via DPS Payment Express which is a registered PCI DSS compliant service provider.

4.0 DELIVERY, TIMING & SHIPPING COSTS

Most artworks are ordered specifically for each customer & timing depends upon the item ordered. Each product has estimated delivery times included with the product description & shipping times are approximately 2-3 working days extra. For more information on delivery & shipping timing & costs please view the FAQ page. Lucy G Design does not take any responsibility where 3rd party shipping providers (courier & post) create time delays.

5.0 WARRANTY

5.1 Defective artwork :

If an artwork is defective (refer list below), within 1 year of purchase & at the seller’s discretion, goods may be repaired or replaced or the price refunded.

-stretched canvas becomes ‘baggy’ & not tightly stretched.
-canvas frame is warped.
-mounted / framed photo starts to delaminate or bubble.
-another issue (please state when sending through your warranty request)

Note that warranties do not apply :
-when an artwork is faded due to UV light (refer below).
-when an artwork has been damaged by the customer.

Please contact us to enquire about a warranty claim.

5.2 UV Light

Over time UV light will degrade any printed product & fade the inks.
It is important to keep the artworks out of direct sunlight as much as possible.
If you are concerned about colours fading it is often a good idea to choose a black & white photograph or a photograph that has muted colours as these will fade less noticeably than a photo with bright colours.

6.0 REFUND / DAMAGED GOODS

Please contact us immediately if you are unhappy for any reason about your order. We do not refund if you have changed your mind about an order so please make your decision carefully.
If your artwork arrives damaged we will print and send a replacement at no extra charge. There is a process that needs to be followed where the damaged item and all the packaging is kept and & a form filled in. Please keep all the packaging and contact us for more information if your artwork has arrived damaged.

7.0 PRIVACY POLICY:

This Privacy Policy governs the manner in which 'Lucy G Design Ltd' collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.lucygdesign.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Lucy G Design.

7.1 Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

7.2 Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

7.3 Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

7.4 How we use collected information

Lucy G Design collects and uses Users personal information for the following purposes:
• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience
We may use information to understand how our Users as a group use the services and resources provided on our Site.
• To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

7.5 How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. This website does not store credit card details, and all payments are handled by a secure, PCI compliant, third party.

7.6 Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

7.7 Changes to this privacy policy

Lucy G Design has the discretion to update this privacy policy at any time. When we do, we encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8.0 CONTACTING US

If you have any questions about these terms and conditions, the practices of this site, or your dealings with this site, please contact us at:

• Lucy G Design Ltd.
• https://www.lucygdesign.com
• Meadowbank, Auckland New Zealand
• 0064 21 0508 691
• lucygdesign@xtra.co.nz